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About Your Order
How do I place an order on Certus shop?
Placing an order is simple. Go to the product page of your desired item, select the quantity and add to cart. Then click on the top right shopping bag icon and proceed to checkout.
How do I cancel an order on certus?
To cancel your order, please send an email to [email protected] with the order ID and the reason for canceling your order. We will help you through without asking any questions. Full money back guarantee.
Do I need to register to buy?
No, to buy any product in our store, you can enter as a guest. No need to register. Of course, members will have an extra 10 % discount on several items and special offers on our newsletter. Don´t miss anything.
How do I track my order?
Once your order is placed and we confirm the stock, an email will be sent to you with your order details. In that email you will find a tracking id and a link. Use that information to track your order. If you have any trouble don´t hesitate in contacting us.
About Shipping
How do I calculate shipping costs?
Once you proceed to check out, when entering your shipping address information, we will calculate the shipping costs and display them before buying.
I'm outside United States, will I recive my order?
Yes. We deliver worldwide. It may take longer.
Europe: 1 Week
Mexico / Canada: 4-5 days
South America: 1 Week
Africa: 1-2 Weeks
Asia: 1-2 Weeks
All the details and costs will be clarified at checkout. If you have any other question, please contact us.
About Your Partner Account
How do I create my account?
To create a Certus account, you need to be a partner. For all business related questions, please refer to the wholesome page on the Home menu.
How do I manage my account?
Once you have a Certus account. By clicking on the person icon on the top right corner, you will enter your account manager. There you will be able to change any information or delete your account.
How do I contact Certus for Business related questions?
You can fill the contact form or send an email to [email protected].
How do I cancel my account?
To cancel your account, please enter to your account manager by clicking on the top right corner person icon. Then click on settings, delete accounts and confirm.
The support team will contact you. The account will be deleted 30 days after this action.